There are lots of different ways businesses are using SMS to further their business, and transactional SMS in Bangladesh is just one of those ways. But, what exactly is transactional SMS?
What is Transactional SMS?
Transactional SMS in Bangladesh is widely understood as any kind of message that is generated as a result of a user action, in direct relation to that user action.
This includes purchase confirmations, order updates, account alerts, schedule changes, reminders. It should be just about anything that contains personalized information and was triggered by the action of one of your customers.
Transactional SMS messages give your customers the information they expect as soon as it is available, direct into their hands. It lets them know you’ve received order & when it will be delivered; when an item is back in stock or ready for collection; that they need to renew a policy or subscription; a balance is running low; and that there has been a last-minute schedule change.
The bottom line is that much of transactional SMS in Bangladesh is just good manners and by that nature isn’t heavily sales focussed. But what you will get in addition to lower support costs is much happier customers, and happy customers are loyal customers who are more likely to buy off you in the future. To some extent, transactional SMS are called dynamic SMS as well. There are a few bulk SMS gateway in Bangladesh who offer dynamic SMS as a service to end customers.
Types of transactional SMS in Bangladesh
There are quite a number of types to which you can send transactional SMS in Bangladesh. Let’s check out those classes.
- SMS confirmations
Communication is such an important part of any relationship, and by letting your customers know that you have received their info, inquiry or purchase, you are giving them peace of mind and confidence in your business.
- SMS delivery notifications
Keep your customers in the loop by letting them know when they can expect their delivery and how to track their order.
- SMS renewals reminders
Notify your customers when their service, warranty, subscription or insurance is up for renewal and how to renew.
- SMS account alerts
Automatically notify your customers about certain actions on their account, deposits, thresholds reached or strange activity.
- SMS reservations
Inform and confirm customers of their reservations or bookings, whether that be their table reservation or holiday booking.
How to Make the Best Use of Transactional Message?
We have gone through the types. Now, here comes the most important part – the execution. Through the following list, you will finally realize the ways to make the best use of dynamic SMS or transactional SMS in Bangladesh.
Let your customers know when you’ve received their order or request for extra peace of mind they’ll thank you for
- Stock check & pickup
Notify your customers when a particular item is back in stock or a reservation is ready to be collected
- Schedule changes
Notify customers instantly when there is an unexpected change or delay to a set schedule for travel or events
- Service reminders
Remind customers when a warranty or service is due to expire, giving them the option to book an extension
- Delivery tracking
Include a URL to track an order and let your customers know when they can expect to have it delivered
- Account alerts
Automatically notify your customers based on account activity when a deposit is made or a threshold is reached
Notify customers when their food order is up or reservation is ready without the need for expensive pager systems
Encourage customers to renew cover or a subscription using an automated reminder sent a few days before expiry
Industries using SMS for transactional messages
Don’t you want to know which industries are perfect for such dynamic messages? Or, whether your company complies with those industries or not, don’t you want to find that? Here goes the list of industries:
- Estate Agents
- Sports & Fitness
- Utilities Bill (WASA, Titash, PDB)
- Venues & Events
- Financial Services
- Hair & Beauty
- Couriers & Logistics
- Retail & E-Commerce
- Travel & Tour Companies
- Healthcare (Hospital, Consultancy, Medication)
Last but not least, transaction messaging or dynamic SMS is really handy for any types of companies that fall under the above-mentioned categories. ADNsms, as the best bulk SMS gateway provider in Bangladesh, can help you the best at your search for the most effective transaction SMS service in Bangladesh.